Articles

 Cancelling a automatic payment

Due to the sheer amount of customers, we cannot be held responsible for cancelling your automatic...

 Details about AlphaRacks Affiliate Program

To be eligible to become an AlphaRacks affiliate you must have an account with us already that...

 Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway, you can use PayPal to pay...

 Fraud Review Process

If you have placed an order which has been flagged as “fraud” by our third-party screening...

 How do I cancel my service?

If you would like to cancel a service or product, please do the following: Login to the...

 How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 What payment methods do you accept?

We accept PayPal, all major credit cards, and Bitcoin! If our third-party merchant processor does...

 Where is my VPS information email?

You should receive an email from us with your VPS information as soon as you pay. The only...

 How do I update my billing information?

Updating your account and billing details is easy to do by following these steps: Log in to...

 How long does it take to activate my account?

While most products are activated immediately after confirmation of payment, some orders can take...

 Why has my account been suspended?

If you have encountered an "Account Suspended" page when trying to access your site, it could...

 What does it mean if I see that my service is marked as “Pending”?

If you log in and see this, there is either a hostname error, or a matter related to your payment...